SIRVA Canada LP
P.O. Box 639, Station Main
Edmonton, AB T5J 2L3
Phone: 780.443.6800
Fax: 780.443.6890
June 25, 2017
SIRVA Canada LP includes the divisions known as Allied Van Lines Canada and northAmerican Van Lines Canada, Allied International, northAmerican International and Allied Special Products.
Statement on Privacy
At SIRVA Canada LP, the privacy and confidentiality of your personal information is one of our highest priorities. In fact, this concern is detailed in an explicit section of each employee’s agreement. Upon their hiring, all SIRVA Canada LP employees must read our strict Privacy Guidelines, and agree to them in writing.
SIRVA Canada LP requires all of its employees to comply with the standards of confidentiality. Access to, use of, and disclosure of personal information is limited to those SIRVA Canada LP employees who require it to fulfill contractual obligations to our customers or agents.
In addition, SIRVA Canada LP uses the privacy standards recommended by the Canadian Standards Association and adopted as part of the Personal Information Protection and Electronic Documents Act.
SIRVA Canada LP's Commitment to you regarding the Ten Privacy Principles
1. ACCOUNTABILITY

SIRVA Canada LP is responsible for the personal information held by the company and has a Privacy Officer to be accountable for the following principles. Our Privacy Officer can be reached All personal information collected by SIRVA Canada LP remains confidential and is appropriately safeguarded.
2. IDENTIFYING PURPOSES

When collecting personal information to fulfill our contractual obligation with our employees, customers and agents, SIRVA Canada LP is obligated to respect the boundaries of employee, customer and agent privacy and confidentiality. SIRVA Canada LP only collects the personal information that is required to do the job and our employees, customers and agents are aware of what information has been gathered and for what purpose it will be used.
3. CONSENT
The knowledge and consent of an employee, customer or agent are required for the collection, use or disclosure of personal information. SIRVA Canada LP expects that our agents have consent from their customers before submitting personal information to us.
4. LIMITING COLLECTION

The collection of personal information shall be limited to that which is necessary for the purposes identified by SIRVA Canada LP. Information shall be collected by fair and lawful means. SIRVA Canada LP uses information collected from the employee, customer and agent to fulfill its obligations to the employee, customer and agent.
5. LIMITING USE, DISCLOSURE & RETENTION

Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the written consent of the individual or as required by law. Personal information shall be retained only as long as necessary for the fulfillment of those purposes or as required by Federal Law.
6. ACCURACY

SIRVA Canada LP shall keep personal information as accurate, complete and up-to-date as is necessary for the purposes for which it was collected. It is the responsibility of SIRVA Canada LP employees, customers and agents to supply SIRVA Canada LP with accurate, complete and up-to-date information.
7. SAFEGUARDING INFORMATION

Personal information shall be protected by security safeguards appropriate to the sensitivity of the information.
8. OPENNESS

SIRVA Canada LP will make specific information about its personal information management policies and practices readily available upon request.
9. ACCESS

Upon request, SIRVA Canada LP will inform individuals of the existence, use and disclosure of their personal information. In the case where SIRVA Canada LP passes along personal information to complete its obligation to its employees, customers or agents, SIRVA Canada LP is responsible for ensuring that the information passed on is protected in the same manner as if it were stored on SIRVA Canada LP property. An individual shall be able to challenge the accuracy and completeness of the information and have it amended by SIRVA Canada LP agent.
10. CUSTOMER COMPLAINT

If at any time you feel that SIRVA Canada LP’s privacy policy has been violated, please call 780.443.6818 and ask to speak with the Privacy Officer who will be pleased to assist you. We will ask you to put your complaint in writing. We will respond to your request within 30 days. If we need to extend the time or we have to refuse your request, we will provide you with an explanation, subject to any legal restrictions.